1. Acceptance of Terms

By requesting and using the services of Luxury Logistics International (hereinafter, "the Company"), you (hereinafter, "the Client") agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any of these terms, do not use our services.

2. Booking and Confirmation

• Booking Request: Reservations can be made through our website, email, or by phone. The Client must provide accurate and complete information about the requested service, including date, time, pickup location and destination, number of passengers, and any special requirements.
• Booking Confirmation: The booking is considered confirmed once the Company has sent a written confirmation (email or message) to the Client, indicating the service details and the agreed price. The Company reserves the right to reject a booking request.
• Booking Modifications: Any changes to the booking (date, time, destination, etc.) are subject to availability and may incur additional charges. Modification requests should be made as early as possible and will be confirmed in writing by the Company.

3. Prices and Payments

• Rates: Our service prices are based on factors such as distance, estimated travel time, the type of vehicle selected, and any additional services requested. Current rates will be communicated to the Client at the time of booking.
• Additional Charges: Additional fees may apply for excessive waiting time, unplanned extra stops, tolls, parking, excess luggage, or special vehicle cleaning due to the Client’s actions.
• Payment Methods: We accept various payment methods, which will be specified at the time of booking. Full payment or a deposit may be required to confirm the reservation.
• Invoicing: A detailed invoice will be provided to the Client upon completion of the service, if requested.
• Taxes: The stated prices may be subject to applicable taxes, which will be specified in the booking confirmation and the invoice.

4. Cancellations and Refunds

• Cancellation by the Client: Cancellation policies and any associated fees will vary depending on the type of service and the notice given. Specific details will be communicated to the Client at the time of booking. Late cancellation fees may apply.
• Cancellation by the Company: The Company reserves the right to cancel a reservation due to unforeseen circumstances beyond its control (e.g., extreme weather conditions, mechanical failures, traffic incidents, etc.). In such cases, the Client will be offered a full refund or rescheduling of the service, subject to availability.
• Refunds: Refunds, if applicable, will be processed within a reasonable time frame using the same payment method used for the original booking.

5. Client Conduct

• The Client agrees to behave respectfully and appropriately during the service.
• Smoking, illegal drug use, or excessive alcohol consumption is not permitted inside the vehicles.
• The Client will be responsible for any damage to the vehicle caused by their negligence or inappropriate behavior.
• The Company reserves the right to terminate the service without refund if the Client’s behavior is deemed unacceptable or poses a risk to the driver or the vehicle.

6. Liability

• The Company will strive to provide the service in a punctual and safe manner. However, it is not responsible for delays caused by circumstances beyond its control (e.g., traffic, accidents, weather conditions, etc.).
• The Company's liability for any direct loss or damage caused by proven negligence will be limited to the amount of the contracted service price.
• The Company is not liable for any indirect, incidental, special, or consequential loss arising from the use of its services.
• The Client is responsible for the safety of their personal belongings during the service. The Company is not responsible for the loss or damage of such items.

7. Service Exclusivity

The Company reserves the right to determine the exclusivity of the service provided. Unless otherwise agreed in writing, other passengers may be included in the vehicle during the transfer.

8. Personal Data Protection

The Company collects and processes the Client's personal data in accordance with its Privacy Policy, available on its website. By using our services, the Client consents to the processing of their personal data in accordance with this policy.

9. Intellectual Property

All intellectual property rights related to the Company, its website, logos, and promotional materials are the exclusive property of the Company.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Peru. Any disputes arising in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Peru.

11. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions at any time without prior notice. Modifications will take effect upon their publication on the Company’s website. Clients are encouraged to review the Terms and Conditions periodically.